Name *
Date of Stay	Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2011 2012
Room No
Nationality
Phone *
Email*
YOU WERE ON
Business Leisure Meeting/Conference Airline Crew
HOW WAS YOUR RESERVATION MADE?
Central Reservation Office Travel Agent Company/Hotel Website Other Website [please specify] Direct with Hotel Other [please specify]
QUALITY CONTROL
Please advise us on the following: Yes No         Was your reservation accurate?   Was your baggage handled efficiently?   Was your wake-up call on time?   Was your accommodation clean & fresh?   Were all items in working order?   Was your bill accurate?   Did the staff appear working as a team?   Would you recommend this hotel to a friend?
YOUR SUMMARY
Please score the following from 1 to 10 (10 = highest score):
1 2 3 4 5 6 7 8 9 10 Comfort in your room Staff helpfulness Staff product knowledge Overall presentation of hotel Overall quality of stay
SERVICE STANDARDS
Please rate the quality of the service you experienced in each area:
Excellent Good Could Improve Reservations Concierge Front Desk Telephone Operator Housekeeping         Food and Beverage       Name of Outlet Visited:   Quality of Cuisine Quality of Service         Conference & Banquets       Quality of Cuisine Quality of Service         Health Club / Spa       Cleanliness Quality of Service Ambiance
COMMENTS
What was the best part of your experience in the hotel? How can we improve? Do you have any other comments?